Marketing & Sales · Herzhaus
We pick up.
Herzhaus Marketing & Sales is our team for appointment setting, assistance and customer support, led by Mona Kämpf. In your name. Not a call centre. A family business with a network.
A day at the office
What you could hand over today.
This is what a day with us looks like. Every entry is something that is piling up on your desk right now. Scroll through the day.
- 08:00Availability
The office opens.
Calendar, call-back list, coffee. At eight, a person answers our phone, not a recording.
- 09:14Appointment setting
Appointment confirmed.
Commercial customer in Zurich, consultation on Thursday. In the field team's calendar, with all the notes.
- 09:31Customer support
Call back done.
An existing customer only wanted a quick answer. He got it, that same morning.
- 10:02Back office
Quote sent.
For a broker's client in Bern: documents compiled, checked and sent out properly.
- 10:40Reactivation
Old contacts woken up.
Reactivating a dormant customer list. Three good conversations, one appointment.
- 11:15CRM upkeep
CRM updated.
Duplicates gone, notes added, follow-ups set. So nobody has to search tomorrow.
- 13:05Energy
First consultation on a heat pump.
Online, calm, no pressure. The customer now knows what suits his house.
- 14:20Support
Twelve calls in your name.
Customer support for a partner, under his company name, by his rules.
- 15:48Sales
Appointment qualified.
Needs clarified, decision-maker at the table, documents sent ahead. Handed over to the field team.
- 17:30Report
The day is on your desk.
A short report: what is done, what is next tomorrow. No guesswork.
And you? Had a day for your actual business.
The card box
Seven fields. One office.
What we can take off your hands, sorted the way it is in our card box. Pick a card.
Card 1 of 7
Appointment setting & telephone prospecting
Qualified appointments, not head counts. We call, clarify the need and only hand over conversations that are worth it.
- New-customer appointments for field sales and advice
- Telephone prospecting with real sales experience
- Qualification by your criteria
- Straight into your calendar
Card 2 of 7
Back office & assistance
Structures that hold, even when someone on your side is off. We have your back.
- Organisation, post and paperwork
- CRM upkeep and follow-ups
- Quotes and order processing
- Assistance for owners and teams
Card 3 of 7
Customer support in your name
We make the calls for you, in your name, by your rules. Fixed contacts who know your business.
- Customer service by phone
- Call-backs and rescheduling
- Complaints handled with tact
- Overflow, when all your phones are ringing
Card 4 of 7
Existing customers & reactivation
The cheapest customer is the one you already have. We look after the relationship and wake up what has gone quiet.
- Regular customer contact
- Reactivating dormant lists
- Checking satisfaction
- Winning referrals
Card 5 of 7
Insurance & brokers
Our home ground for three decades. We know the processes, the language and the care it takes here.
- Appointments for brokers and advisers
- Account care and paperwork
- Projects with wirMakler.de
- Projects with wie-privat-versichert.de
Card 6 of 7
Energy & heat pumps
Advice on the energy transition, online and in the field. From the first question to the signed contract.
- Online first consultation
- Needs analysis by phone
- Appointments for the field team
- Support all the way to the signature
Card 7 of 7
Business customer projects
Over 16 years as a business partner of Deutsche Telekom. IT service, consulting and appointment setting for business customers.
- B2B appointment setting
- IT service and consulting
- Projects for corporate partners
- Long-term care
Listen and read along
Two calls. One difference.
Everyone knows the first call. Your customers get the second one when we call on your behalf.
This is how it sounds everywhere else
CallerYes, hello, this is, uh … the service centre. Am I speaking to the owner?
CallerI've got an offer here for you, but it's only valid today.
CustomerWhere did you get my number?
CallerIt's just in the system. Have you got two minutes?
Hung up. And your name is burnt.
This is how we sound
HerzhausHello, Mr Brunner. This is Sandra Keller, calling on behalf of your insurance office, Meier. You asked for a call back last week.
CustomerAh yes, that's right. Good of you to call.
HerzhausIs now a good time, or may I call you tomorrow morning?
CustomerTomorrow at nine would be better.
Appointment tomorrow 9:00 am · in the CRM · customer says thank you
Who answers the phone here
People buy from people.
Mona built the office on three decades in sales. Anyone who makes calls for us first learns to listen, to remember and to call back when it was promised. That is why your customers have been hearing the same voices for years.
30+years of sales experience
16+years as a Deutsche Telekom partner
35permanent staff and partners
7permanent freelancers on projects
Voucher · to get to know us
Two hours.
On us.
We work two hours for you before you decide anything. No risk, no commitment, no small print. You will feel whether the chemistry and the standard are right.
Tear off here
Redeemhallo@herzstueck-web.deFrequently asked questions
Short questions.
Honest answers.
Anything else? Write to us at hallo@herzstueck-web.de or via WhatsApp.
What can I hand over to you?
Appointment setting, telephone prospecting, consultations, field appointments, customer support, account care, CRM upkeep and entire back-office processes. We start where the pressure is greatest for you, and grow with you.
Who works on my project?
A permanent team of experienced German-speaking staff and freelancers, personally selected and trained. You have fixed contacts, not changing voices.
How quickly can you start?
Usually a few days after the first conversation and onboarding. We start with a manageable trial phase.
What makes you different from a call centre?
We do not work rigidly by script and quota. Our people have worked in sales themselves. Quality over quantity is the reason customers have stayed with us for over 16 years.
How do you handle data protection?
All staff and partners sign confidentiality agreements that comply with the GDPR. On request, we also sign a data processing agreement.
Do you use AI?
Yes, where it helps: for telephone assistance, availability and routine tasks. The conversation that really matters is always handled by a person.
The front door
Just ring the bell.
The first two hours are on us. After that, you know whether the chemistry and the standard are right.